Product Overview
Support & Elective Billing Information
MK Quilts never turns anyone away when they ask for help.
If you are a member of our "Premium" Pro-Stitcher Training Program or our "MOTT" Machine Owner Technician Training Program, we thank you! We do not ask you for payment for occasional issues you may experience. If an issue becomes lengthy or involved, we may invoice you for 50% of our $130/hour rate. This helps us keep our staff paid and our lights on—but truthfully, we are often busy helping others and forget to bill.
If you are not currently paying for a membership, we ask the full hourly rate.
Our machine owners and ESP members do not pay for most support.
If you were sent this link in an email, it is simply to give you the opportunity to compensate us for support you received but were not invoiced for. You may choose whatever level of compensation feels appropriate. If money is tight, you can always support us with a Google 5-star review:
We are blessed with a staff full of helpful people who do not like asking for money. This is an experiment in elective billing. If you would like to provide feedback, please email us at support@mkquilts.com.
Thank you for your support.
