We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@mkquilts.com. Please note that returns will need to be sent to the following address:

MK Quilts

38565 US Hwy 19N

Palm Harbor, FL 34684

You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.

Damages and issues
Please inspect your order upon reception and contact us within 7 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Because of the nature of our products, our return policy varies by item type:

•           Patterns, quilt kits, and digital products are final sale and are not eligible for return, refund, or exchange, once purchased due to copyright laws.

•           Cut fabric (fabric cut to your specified yardage) is custom-cut for you and is generally not eligible for return unless it arrives defective or is not what you ordered. Fabric must be returned in its original condition and will be measured to ensure it returns the same length.

•           Notions, tools, and other unopened, unused merchandise may be returned within 30 days of purchase with proof of purchase, in original, unused, and resalable condition.

•           Sale items and gift cards  are not eligible for return, refund, or exchange.  Sale items cannot be refunded unless the item arrives defective or damaged.

If you receive an item that is damaged, defective, or incorrect, please contact us at support@mkquilts.com within 30 days of receipt so we can make it right.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@mkquilts.com.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

A 15% restocking fee will be applied for cut fabric, machine parts and machine accessories returns.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@mkquilts.com.